Black Friday: A Reflection

Black Friday holds a little of that Christmas morning anticipation and excitement that gift wrapped presents create. I had to hold myself back this morning to avoid sprinting in excitement to turn the computer on and see what great deals were ready to be had!

Image from sweetclipart.com
Image from sweetclipart.com

Last year was my first real Black Friday. Actually my shopping started on Thanksgiving as I was getting side dishes ready to take to my parent’s. I was thrilled about all of the prices I found. There were $10 bedsheet sets and $25 sneakers. I filled my online basket at Macy’s and JCPenny.

My online rush was unexpectedly crushed when the Macy’s order was cancelled. I put a few hours into figuring out what I wanted and I used up around $100 in gift cards. The system stopped my order and sent me an email announcing everything was cancelled. My jaw dropped. This couldn’t be happening. I had such a perfect lineup of items at wonderful prices. I wanted my order!

After waiting on hold for a few hours over a span of several days, I spoke with countless Macy’s customer service reps. First, I found out the reason for the cancellation. My delivery address did not match my billing address, which was what I had requested. And I was told that they wouldn’t be able to reinstate my order. I was frustrated by this because it shouldn’t have been impossible to send me my order. Then I became worried about getting my gift cards re-credited because I didn’t trust Macy’s system or representatives. The resolution to my Black Friday shopping last year with Macy’s was being refunded and never getting my deals. So this year I didn’t waste my time with them.

I went straight to JCPenny this year because my order worked out with them previously. I zeroed my online search into the items that I’ve been wanting for a while; long sleeved interestingly designed tops. Checking under my size and designers that I’ve liked in the past, I found a few things that I wanted to buy. I clicked on the items to save them in my virtual cart to look over later. When I was ready to buy, all of the items I saved had disappeared! I went back through the website to find some of them to add back but they disappeared again. I was a little miffed by this glitch but I knew from last year that sometimes online ordering takes a little perseverance. I scrolled to the bottom of the page and found there was a “recently viewed” section that had most of the things listed that I was interested in. I put these in the actual shopping cart and was able to make a purchase.

As long as my order doesn’t get cancelled, I will be getting some nice shirts and new bedding delivered to me in about a week. I look forward to opening my box like a kid on Christmas morning.

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